1. Who we are and when these terms apply
Nilex Digital Systems ("Nilex", "we", "us") is a software company based in Cairo, Arab Republic of Egypt. We design and build websites, online stores, business systems (such as ERP, CRM, clinic, restaurant and HR systems), mobile applications and AI assistants, and we provide hosting, maintenance and support for them.
These terms apply to everyone who uses our website (nilexdigitalsystems.com) and to every client who orders a website, system or service from us. By using the website, accepting a quotation, signing a project agreement or making a payment, you accept these terms.
Each project is also governed by its own written quotation or project agreement (the "Agreement"), which sets out the scope, price, payment schedule and delivery dates. If the Agreement says something different from these terms, the Agreement prevails for that project.
2. Definitions
- Client: the person or company that orders a project or service from Nilex.
- Project: the website, system, application or service described in the Agreement, whether new work or a development of existing work.
- Deliverables: what Nilex delivers under the Agreement (for example a working website or system, its settings and documentation). Source code is not a Deliverable (see section 9).
- Delivery: when Nilex notifies the Client in writing that the Project, or a stage of it, is ready and working and gives the Client access to it.
- Acceptance: the point at which the delivered Project is considered approved, as described in section 8.
- Installment: each payment in the payment schedule of the Agreement.
- In writing: by email, by a message in the client portal, or by a letter signed by the party.
3. Using our website
You may browse the website, read its articles and use the website assistant for lawful purposes. You must not:
- try to access accounts, systems or data you are not authorised to access, or test the security of the website without our written permission;
- attack, overload or disrupt the website (for example by automated requests, scraping or denial-of-service attempts);
- use the website assistant to send harmful, unlawful or offensive content, or to try to make it ignore its instructions;
- copy, republish or sell the website content, designs or articles without our written permission, except short quotations with a link to the source.
Such acts may also be offences under the Anti-Cyber and Information Technology Crimes Law No. 175 of 2018. We may block any person or address that breaks these rules.
Prices shown on the website (for example "from" prices of packages) are indicative. The binding price of a project is the one in the written quotation or Agreement. Answers given by the website assistant are general information generated by artificial intelligence; they may contain mistakes and are not an offer or a commitment by Nilex.
Client and staff portals may only be used by the account holder. You are responsible for keeping your password secret and for telling us immediately if you think someone else has used your account.
4. How a project is agreed and delivered
- We agree the scope with you and send a written quotation with the price, the payment schedule and the delivery time.
- The project starts after the Agreement is accepted and the first Installment is received.
- You provide the content, information, approvals and access we need (texts, images, logos, accounts, data) in good time. Delivery dates are extended by any time we wait for you.
- We deliver the Project, or each stage of it, and you test it (section 8).
- Any work outside the agreed scope (a "change request") is quoted and agreed separately before it is done, and may change the price and the delivery dates.
You confirm that the content and material you give us (texts, images, trademarks, data) belong to you or that you have the right to use them, and you are responsible for them.
5. Prices and payments
- Prices are in Egyptian pounds (EGP) unless the Agreement states another currency. Taxes, including value added tax where it applies, are added as required by law.
- Payment is either one payment or Installments linked to dates or project stages, as stated in the payment schedule of the Agreement. The first Installment is due before work starts.
- You can pay by bank transfer, InstaPay, mobile wallet, cash at our office, cheque or any other method stated in the Agreement. A payment counts only when the full amount has reached Nilex. Bank and transfer fees are paid by the Client.
- We do not ask for, and our website never stores, card numbers. Never send card details or passwords by email, chat or WhatsApp.
- We issue a receipt or invoice for every payment, including electronic invoices or receipts where Egyptian tax law requires them. Each payment is also shown in your client portal.
- Third-party costs that are needed for the Project and are paid for the Client (for example domain names, hosting plans, paid licences, SMS or AI usage) are stated in the Agreement and are paid by the Client, including their renewals.
- Monthly or yearly services (such as hosting, maintenance or support plans) are paid in advance for each period.
6. Late payments
Each Installment must be paid on its due date. We send a reminder before the due date and on the due date. If an Installment is not paid:
| Days after the due date | What happens |
|---|---|
| 1 – 7 days | Grace period. We send a reminder in writing. Work continues normally. |
| After 7 days | Work on the Project pauses until the overdue amount is paid. Every delivery date moves later by at least the number of days the payment was late, and Nilex is not responsible for the delay. |
| After 30 days | After giving you at least 7 days' written notice, Nilex may suspend access to the website, system or services that Nilex hosts or manages for you. Your data is kept safely and is not deleted. |
| After 60 days | Nilex may terminate the Agreement by written notice. Amounts already paid are kept for the work done and the time reserved for the Project, and amounts due for work already delivered remain payable. |
Work and access resume within two business days after all overdue amounts are received, and a new delivery date is agreed. We do not charge late-payment fees; this does not affect Nilex's legal right to claim the amounts due.
If an Agreement is terminated for non-payment, you may ask us in writing, within 90 days, for a copy of your business data (see section 10). After that period the data may be deleted.
7. Cancellation and refunds
You may cancel a Project at any time by telling us in writing. Work stops on the day we receive your notice. What is refunded depends on whether the Project has been accepted:
If you cancel before Acceptance, we refund 50% (half) of the amounts you have paid for the Project. If you cancel after Acceptance — the website or system has been delivered and works as agreed without errors — no refund is due, whatever amount has been paid.
| Situation when you cancel | Refund |
|---|---|
| Not yet accepted — you had paid the full price | 50% of the price (half of what you paid) |
| Not yet accepted — you had paid half of the price | 25% of the price (half of what you paid) |
| Not yet accepted — you had paid any other amount | Half of what you paid |
| Delivered and accepted (section 8), working without errors | No refund, even if the full price was paid |
The part of the payments that is kept covers the analysis, design and development work done, the team time reserved for your Project and the costs spent on it. This is in line with Article 663 of the Egyptian Civil Code, which allows a client to stop a contracted work at any time while compensating the contractor for the work done, the costs spent and the profit lost.
This rule applies in the same way to websites, online stores, business systems, applications and every other project.
- Third-party costs already paid for you (domain names, hosting plans, paid licences) are not refundable, but the domain names and accounts bought in your name are transferred to you.
- After Acceptance, any Installments still unpaid for the delivered work remain due.
- Monthly or yearly services can be cancelled at any time; the cancellation takes effect at the end of the period already paid, and that period is not refunded.
- If Nilex fails to deliver what the Agreement requires and does not fix the problem within 30 days after your written notice, you may cancel and we refund in full the amounts paid for the work that was not delivered.
- Refunds are paid within 14 days after the cancellation notice, by the method you paid with or another method we agree with you.
- If you are a consumer within the meaning of the Consumer Protection Law No. 181 of 2018 (that is, you buy for personal, non-professional needs), nothing in these terms reduces any right that law gives you.
After cancellation the licence to use the Project ends (section 9). If you ask, we give you a copy of your business data as described in section 10.
8. Delivery, testing and acceptance
When we deliver the Project or a stage of it, you have 14 days to test it and tell us in writing about any error — that is, anything that does not work as described in the Agreement. We fix reported errors and deliver again, and the 14-day period starts again for the fixed part.
The Project (or the stage) is considered accepted when any of the following happens first:
- you approve it in writing;
- 14 days pass after Delivery without you reporting an error in writing;
- you start using it for your real business (for example the website is published for the public, or your team or customers start working on the system) and it works as agreed without errors.
Requests to add or change features that were not in the Agreement are change requests, not errors, and do not delay Acceptance.
9. Ownership, source code and licence
Nilex owns the source code, the software, the databases' structure, the designs of the system, its components and the know-how used to build each Project, including any improvements made to them. Computer programs are protected by the Intellectual Property Rights Law No. 82 of 2002, which gives their author the exclusive right to authorise or prohibit any use of them.
Source code is never handed over or shared with clients. It is kept and developed by Nilex developers only.
When the Project is delivered, Nilex gives the Client a licence to use it for the Client's own business, for as long as the Client keeps to these terms and the Agreement. The licence is non-exclusive and cannot be sold, sub-licensed or transferred to anyone else without our written consent. While Installments are still due, the licence remains conditional on paying them, and it ends if the Agreement is terminated or cancelled.
The Client, and anyone acting for the Client, must not:
- copy, sell, rent or give the system to others, or install it for another business;
- try to extract, decompile or reverse-engineer the source code, or get around the system's protections;
- allow anyone other than Nilex to modify the system, unless Nilex agrees in writing.
The Client keeps ownership of its own content and data: its texts, images, logos, trademarks, customer lists and the business records it enters in the system.
We may show the name, logo and screenshots of a finished Project in our portfolio and on our website. Tell us in writing if you do not want this and we will remove it.
10. Your data in the systems we build
In the systems we host or manage for you, Nilex processes your business data only to provide, secure, maintain and support the service, following your instructions and the Personal Data Protection Law No. 151 of 2020. Our staff access it only when needed for that work.
On your written request, including after the Agreement ends, we give you a copy of your business data in a common format (for example Excel/CSV) within a reasonable time. This covers your data, not the source code.
How we handle personal data on our own website is explained in our Privacy Policy.
11. Hosting, support and warranty
- For 30 days after Acceptance (or the period stated in the Agreement), we fix free of charge any error in the delivered work. Errors caused by changes made by others, by misuse, or by third-party services are not covered.
- After that period, support and maintenance are provided under a support plan or are quoted separately.
- When we host a website or system, we work to keep it available and take regular backups, but no online service can be guaranteed to run without any interruption. Planned maintenance is announced in advance when possible.
- Services of other companies (hosting providers, payment gateways, email, SMS, maps, AI providers) are subject to those companies' own terms, and Nilex is not responsible for their interruptions or changes.
12. Limitation of liability
Nilex is not liable for indirect losses such as loss of profit, loss of business opportunities or loss of reputation, nor for losses caused by the Client, by third parties or by events outside our control. Our total liability for any Project is limited to the amounts the Client actually paid for that Project.
These limits do not apply to fraud or gross fault, for which liability cannot be excluded under Egyptian law, nor to any right that cannot be limited by agreement.
13. Confidentiality
Each party keeps confidential the other party's business information that it receives during the Project, uses it only for the Project, and does not disclose it unless the law or a competent authority requires it. This obligation continues after the Project ends.
14. Force majeure
Neither party is responsible for a delay or failure caused by events it could not foresee or prevent (such as natural disasters, general outages of the internet or electricity, or decisions of authorities). The affected party informs the other promptly, and the deadlines are extended for as long as the event lasts.
15. Changes to these terms
We may update these terms. The new version is published on this page with its date. Changes do not affect a signed Agreement already running, unless both parties agree in writing.
16. Governing law and disputes
These terms and every Agreement are governed by the laws of the Arab Republic of Egypt. The parties will first try to settle any dispute amicably within 30 days after one of them raises it in writing. If it is not settled, the competent courts in Cairo have jurisdiction, including the Economic Courts where the law gives them jurisdiction.
These terms are published in Arabic and English. If the two versions differ, the Arabic version prevails.
17. Contact us
For any question about these terms, a payment or a cancellation:
- Phone / WhatsApp
- +20 102 466 1159
- Address
- Cairo, Arab Republic of Egypt
- Contact form
- nilexdigitalsystems.com/contact